Privacy Policy

Last update: Month XY, 2017

At Royal Vision Group we consider the privacy of our visitors to be extremely important. This Privacy Policy document describes in detail the types of personal information is collected and recorded by our Services and how we use it. Note that any capitalized terms not defined in this Privacy Policy have the meanings set forth in our Terms of Service. If you do not agree with the terms of this Privacy Policy, you may not access or use the Services.

If you require any more information or have any questions about our Privacy Policy, please feel free to contact us by email at

1. General Information

It is Royal Vision Group’s policy to respect your privacy regarding any information we may collect while operating our Services. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our Privacy Policy below:

  1. we will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned;
  2. before or at the time of collecting personal information, we will identify the purposes for which information is being collected;
  3. we will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law;
  4. personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date;
  5. we will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification;
  6. we will make readily available to customers information about our policies and practices relating to the management of personal information;
  7. we will only retain personal information for as long as necessary for the fulfillment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Royal Vision Group may change this Privacy Policy from time to time at Royal Vision Group's sole discretion.

2. Collection Of Information

2.1.Log Files

Like many other websites, we make use of log files. These files merely log visitors to the site - usually a standard procedure for hosting companies and a part of hosting services's analytics. The information inside the log files includes Internet Protocol ("IP") addresses, browser type, Internet Service Provider (“ISP”), date and time stamp, referring and exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

2.2. Account Information

This may include your name, address, email address and phone number. We use this information in the ways you would expect; such as to set up you account or contact you.

2.3. Customer Communications

When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you.

2.5. Usage Of Information

This includes information about your activity on and interaction with the Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyze how the Services are being accessed and used, and to track performance of the Services.

2.6. Location Information


Your devices (depending on your settings) may transmit location information to the Services. We use this information to customize, improve and protect the Services. For example, we may use your location to determine your local language preferences.

2.7. Cookies And Web Beacons

Our website uses cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our website content based upon visitors' browser type or other information that the visitor sends via their browser.


The Royal Vision Group is subject to specific legal obligations concerning the protection of personal data and their processing. These obligations are described in Regulation (EC) No. 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data.

2.7.2. What Are Cookies

Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services.

2.7.3. Use Of Cookies

i. Authentication, Personalization And Security.

Cookies help us verify your account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use Cookies to help prevent fraudulent use of login credentials.

ii. Performance And Analytics.

Cookies help us analyze how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use Cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting.

iii. Third Party Cookies.

Third Party Services may use Cookies to help you sign into their services from our Services. We also may use Third Party Cookies, such as Google Analytics, to assist with analyzing performance. Any Third Party Cookie usage is governed by the Privacy Policy of the Third Party placing the Cookie.

2.7.4. What Cookies Do We Use

Table of performance cookies.

2.7.5. Cookies And Third Party Networks

Some of our partners may use cookies and web beacons on our site. Our partners include:

i. User Log in to Apex Fund Services (Dubai) Ltd.

Royal Vision Group has no access to or control over these Cookies that are used by Third Party Networks.

2.7.6. Disable Cookies And Web Beacons

You can set your browser to not accept Cookies, but this may limit your ability to use the Services. If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

2.* Provided Files By The Customer

We process and store files and information in order to provide the Services, as described in our Terms of Service.

3. Sharing Personal Information

When you use the Services, we may share your personal information only as described below.

3.1. Third Parties You Authorize

You can give third parties access to your information on the Services. Just remember that such third party’s use of this information will be governed by the terms and privacy policies of the third party. You should consult the respective privacy policies of these third party servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. Our Privacy Policy does not apply to, and we cannot control the activities of, such other services or web sites.

3.2. Following The Law

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law, protect our rights or prevent fraud or abuse of Royal Vision Group or our users. When we receive law enforcement or national security requests for information, we strongly believe in privacy and transparency. We scrutinize such requests carefully and challenge vague, overbroad or otherwise unlawful requests. And when legally permitted, we provide our users with notice that their information is being requested. This notice is provided so that you have the opportunity to challenge such requests.

3.3. Others Working For Royal Vision Group

Royal Vision Group uses certain trusted third parties to help us provide, improve, promote and protect the Services. For example, we may use third parties to help us provide customer support, manage our ads on other sites or assist with data storage. These third parties may access, process or store your information to perform tasks only for the purposes we’ve authorized, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy. We also may share with third parties aggregated or anonymized information that does not directly identify you.

3.4. Business Transfer

If we're involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.

4. Protection Of Personal Information


While no service is completely secure, we have a security team dedicated to keeping your information safe. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. Sensitive information, such as bank details and certified documents, are transmitted using HTTPS encryption, and we maintain a PCI DSS certification.

5. Retention Of Personal Information

We will retain your personal information for as long as we need it to provide you with the Services. You can ask for your personal information to be deleted at any time by deleting your Account or contacting us at Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements.

6. Location Of Personal Information

Information that you submit through the Services may be transferred to countries other than where you live (for example, to our servers in the UAE). We also may store information locally on the devices you use to access the Services. We also may transfer information to third parties outside the UAE for processing or to support the Services, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy.

7. Access To Personal Information

To modify or delete the personal information you have provided to us, simply log into the Services and update your profile or write us an email regarding the modification or deletion of your personal information at We may retain certain information as required by law or for necessary business purposes. On request, we'll provide you with a copy of your personal information that we maintain. This request may be subject to a fee not exceeding the prescribed fee permitted by law.

8. Communications

We may periodically email you service-related announcements. We will also send you emails related to your transactions. We may also send you marketing or promotional communications, but you can opt-out of receiving subsequent marketing or promotional communications by clicking the link marked unsubscribe (or a similar phrasing) that’s included in those communications.

9. Privacy Shield

9.1. Compliance

Choose the right type of Privacy Shield compliance.

9.2. Accountability

Our accountability for Personal Data we receive under the Privacy Shield and subsequently transfer to a third party is described in the Privacy Shield Principles. In particular, we may use third parties to process data on our behalf as described in this Privacy Policy, and we remain liable if they do so in a manner inconsistent with the Privacy Shield Principles and we're responsible for the event giving rise to the damage.

9.3. Inquiries And Disputes


If you have questions you believe to be within the scope of our Privacy Shield certification, please contact us first at and we'll respond within 45 days.

10. Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This Privacy Policy does not apply to any information collected offline or via channels other than this website.

11. Consent

By using our Services, you hereby consent to our Privacy Policy and agree to its terms.

12. Updates

This Privacy Policy was last updated on: 20th April, 2017.

Should we update, amend or make any changes to our Privacy Policy, those changes will be posted here.